Hello! I’m Tamseela Kiran, and I work as the Customer Coordinator at TAS Inspections. My job is all about helping and supporting our customers from start to finish. Let me tell you what I do, why it matters, and how I help make TAS Inspections a great company.

What I Do Every Day

1. Talking with Customers
   When a new customer contacts us, I listen to their needs. For example, they may want third-party inspection services or pre-shipment checks. I ask questions so I understand exactly what goods or products they want inspected.

2. Explaining Our Services
   Many people don’t know exactly how inspections work. I explain what TAS Inspections can do — for example, checking goods before shipment, ensuring quality, or compliance (making sure rules are followed). I use simple words so our clients understand.

3. Coordinating Requests
   Once a customer has decided, I coordinate with our inspection teams, managers, and field supervisors to make sure we assign the right person to their job. I set up dates, times, locations, and make sure all details are in place.

4. Answering Questions
   Clients often ask: “When will the inspection happen? What will the report look like? How much will it cost?” I answer all these questions. If something is unclear, I find the answer or ask the inspection team and come back with a clear response.

5. Tracking Progress
   I follow up on inspections in progress. If there is any delay or problem, I contact the client and the inspection team to resolve it quickly.

6. Collecting Feedback
   After a service is done, I ask clients how satisfied they are. What did they like? What could be better? Their feedback helps us improve.

Why My Role is Very Important

• Customer Trust: When clients see someone attentive and responsive, they trust that TAS Inspections will do good work.

• Clear Communication: Inspections have many technical parts. If I explain clearly, clients feel comfortable.

• Smooth Workflow: By coordinating all the pieces, I help prevent delays or mistakes.

• Continuous Improvement: Feedback helps the company get better, and I bring their suggestions to management.

Skills I Use

• Listening — I pay careful attention to what the customer says.

• Patience — Sometimes people have many questions or need simple explanations.

• Organization — Keeping track of many jobs, dates, teams, and documents.

• Communication — Writing emails, making phone calls, giving updates.

• Problem-solving — If something goes wrong, I find a way to fix it.

A Day in My Life (Simple Example)

Here’s what a typical day might look like:

• Morning: I check emails and see a message from a client asking about a pre-shipment inspection for electronic goods.

• I reply, asking for product specifications, quantities, and location.

• I also talk with our inspection manager (Umair) to see when someone is free.

• After I get all details, I send the client a formal quote (price and plan).

• Midday: I coordinate with our field supervisor (Amir) about travel, tools, local arrangements.

• Afternoon: I call the client to update them about scheduling and send them a confirmation email.

• Evening: I collect feedback from a previous job and record their suggestions.

What I Believe

I believe that good service begins with listening. When clients feel heard, they gain confidence. I try to make every customer feel that their case is important and unique. At TAS Inspections, my goal is to make the process smooth, transparent, and trustworthy.